Champion Faster Closings with These Tips!

You're busy saving deals from fall-out with other lenders! Use these tips to speed through submissions.

11.27.23 - Locked Account

If you, as the LO or the borrower, are locked out of their disclosures due to too many failed attempts, please email scenarios@champstpo.com and the team can assist with unlocking.

11.20.23 - DSCR Pricing

To ensure you are getting the most accurate pricing on our DSCR loans, please be sure you are including your monthly expenses.

Click on the calculate hyperlink and enter.

11.13.23 - Get Support from Scenarios

If you are experiencing issues in HERO, you may click on the pink contact support button and your questions will be directly emailed to our Scenarios team. A team member will reach out to you and advise on next steps.

11.06.23 - Holiday Reminders

Friendly reminder that we have 2 holidays in the month of November. Offices will be closed on Friday, November 11th for Veterans Day and Thursday, November 23rd for Thanksgiving. Please keep this in mind with your COE dates.

10.30.23 - Submission Deadlines

Remember that you have 3 days to submit a consumer loan from the date of application. If you are outside of this 3-day window, HERO will automatically withdraw due to compliance purposes and the loan will need to be resubmitted.

You have 5 days from application date on BP loans to submit the file to underwriting.

10.23.23 - Upload Docs ASAP

Close faster by uploading all required documents at once. As a reminder: your closing timeline resets with each doc upload.

10.16.23 - Accurate Emails for Borrowers

Please ensure when inputting the borrower’s email address it is correct as disclosures cannot be resent to an updated email address. The link will come from disclosures@champstpo.com

10.9.23 - Re-issuing Credit with Xactus

If you are trying to re-issue credit with Xactus credit agency, you must re-issue with either Avantus, Credit Plus, or Universal Credit.

10.2.23 - Doc Upload Timeline

Each time you upload a document to your file, it resets the clock to the most recent upload date. Please ensure you are uploading all documents at one time to avoid any delays in your loan file.

9.25.23 - CTC Notification

When your loan is clear to close, you will get an email from your underwriter copying your closing team stating that your loan is CTC.

It will be assigned to a closer and the closer will work with your title company to balance and get docs out within 24 hours. If this is a TX loan file, please allow 48 hours for docs.

9.18.23 - Closing in a Trust

If you are getting an error or you see your other fees section in red, this is usually due to the trust review fee. If you are closing in a trust, you must enter a trust name. If you are not, you may click the minus sign next to the amount to remove it.

9.11.23 - Requesting a COC

When you need a COC, simply go into the loan file in HERO, click on the Request COC tab, check the box for the reason, and add notes. Once done, click on the green submit button. This will submit the COC to your underwriter.

9.4.23 - Uploading Additional Documents

Did you know you can order your appraisal directly from the HERO portal? Simply click on "Appraisals" when you’ve logged in.

If you don’t have credentials yet, please email clientapproval@champstpo.com.

9.4.23 - Uploading Additional Documents

Did you know you can order your appraisal directly from the HERO portal? Simply click on "Appraisals" when you’ve logged in.

If you don’t have credentials yet, please email clientapproval@champstpo.com.

8.28.23 - Uploading Additional Documents

Have an additional document to upload, but not sure where to do it? If there's no designated place to upload to, scroll to the bottom of the page and upload them there. Your underwriter will parse them out appropriately for you.